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General Queries
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Article
Best practices: from a new project to sign-off
The recommended order for a SurveyTester project: one language first, a manual run, test cases, SurveyBots, findings and issues, more languages, milestones, sign-off.
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FAQ
Browser Extension
The browser extension is essential for full functionality, as certain actions—like capturing issue-specific screenshots—can only be performed through it.
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FAQ
Survey Information
A: SurveyTester can only access information that is visible in the browser during testing. Many users/programmers configure special hidden questions to…
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FAQ
Data Location
SurveyTester data is hosted on our own hardware within a professionally managed data center in Germany and USA . We do not rely on public cloud…
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FAQ
Forgot Password or Reset Password
I forgot my password and requested a reset email, but it has not arrived.
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FAQ
Change Password
You can easily update your password from the My Account section of your SurveyTester dashboard. Just follow the steps below:
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FAQ
Installing the SurveyTester Extension
SurveyTester works directly in your browser through a browser extension. Installing it takes just a few minutes and unlocks all the testing and…
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FAQ
Project Search
You can locate projects in the project list using either keyword search or creation date filters .
Notifications, Permissions & Subscriptions
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FAQ
Notifications
Description:
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Article
Email notifications and "Relevant project phases"
SurveyTester emails you about a project only while it is in one of your relevant project phases, checked when the event happens. @mentions always get through.
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FAQ
Permissions
Description:
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FAQ
Subscriptions
Description:
Issues
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Article
Spell check
SurveyTester spell-checks every tested page in the language of the test run and reports typos as findings: what is checked, what is left out, and how to handle brands.
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Article
Input field too narrow
SurveyTester measures every text and number field on the live page and reports fields too narrow for the typed value or for the longest allowed value.
Pages & Routing
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FAQ
Dashboard showing labels in mixed languages
Why are there mixed languages on the Pages & Routing page?
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FAQ
Survey Metadata Upload
The Survey Metadata Upload feature allows users to upload survey metadata script files like mdd, XML, etc. before the first test run. SurveyTester uses…
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FAQ
Survey Path Analysis
Expected Result: You can see how respondents move through the survey and identify which routes are taken based on branching logic and survey conditions.
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Article
Question expectations - what the programming must do
State per question what the survey must do - rotate, keep a fixed order, show items from an earlier question, draw a subset - and let every test run check it.
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Article
Question structure preview
Open any question from the Pages table: answer options and rows with labels, exclusive flags, screenout markers, expectations and selection counts.
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Article
Testing MaxDiff questions
SurveyTester answers MaxDiff tasks like a respondent and judges the design across all test runs: item balance, pair coverage, row rotation, with a verdict and score.
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Testing TURF questions
Mark a question as TURF and SurveyTester checks what the analysis needs: every item to every respondent, rotation, one scale, no answer limit, a None.
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Article
Testing questions that show a random subset of items
SurveyTester recognises questions that show every respondent only part of their items, counts the shows per item and tells a balanced draw from a random or biased one.
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How-to
Export the tested survey as a questionnaire or Dimensions script
Turn what SurveyTester detected while testing into a Word questionnaire or a UNICOM Intelligence (Dimensions) script, per language, with programmer's notes.
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Article
Blocks in the routing diagram - MaxDiff, Conjoint and loops as one node
The routing diagram draws MaxDiff and Conjoint tasks and loops as one block node, detects loops on its own and lets you rename, confirm or build blocks.
Project Details
Test Surveys
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How-to
Test surveys on mobile devices with device emulation
SurveyTester tests the mobile version of a survey by emulating phones and tablets in Chrome. Choose a device and orientation in Test Survey, then test as usual.
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Article
Testing Zoho Survey questionnaires
SurveyTester reads Zoho Survey forms natively: pages, questions and options are recognised, display logic and validation errors recorded, bots answer the survey.
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Article
Testing QuestionPro surveys
SurveyTester reads QuestionPro surveys natively: every question type is recognised, validation errors recorded, bots answer pricing, MaxDiff and conjoint.
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Article
Testing ERGOQUEST surveys
SurveyTester reads ERGOQUEST surveys natively: choice, grid, image and open questions, randomised and filtered options, validation messages.
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Article
Testing Emazing surveys
SurveyTester reads Emazing Retailing surveys natively: screener questions, the shopping simulation with listing, product pages and cart, follow-ups per product.
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Testing CMIX surveys
SurveyTester reads Dynata CMIX surveys natively: choice, grid, button select, card sort, slider, ranking and open questions, plus validation messages.
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Testing SurveyFox surveys
SurveyTester reads SurveyFox surveys natively: every question type is recognised, options matched by label, required-answer errors recorded, bots answer.
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Testing LamaPoll surveys
SurveyTester reads LamaPoll surveys natively: choice, text, scale, matrix and ranking questions are recognised and LamaPoll's error messages recorded.
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Article
Testing Survio surveys
SurveyTester reads Survio surveys natively: welcome page, every question type, sliders, rankings, required-answer warnings and the thank-you page.
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Article
Testing SoSci Survey questionnaires
SurveyTester reads SoSci Survey questionnaires natively: every page, grids with a don't-know column, sliders, other-specify fields and the goodbye page.
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Testing Exavo SurveyStudio surveys
SurveyTester reads Exavo SurveyStudio surveys natively: every page, smiley grids, other-specify fields, chip games, card sorts and the end page.
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Testing Rogator G3plus surveys
SurveyTester reads Rogator G3plus surveys natively: every page, matrices, double matrices, sliders, number and date fields and the end page.
Sandbox
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How-to
Sandbox: find a flawed MaxDiff design and confirm the fix
Try the MaxDiff balance check on two demo surveys: run SurveyBots on a flawed design, set a milestone, switch to the corrected design and compare.
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How-to
Sandbox: check how a long brand list is spread over respondents
Try the item exposure check on a demo survey that shows 25 of 200 brands per respondent: run SurveyBots and see SurveyTester judge the draw.
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How-to
Sandbox: check a survey against its Word questionnaire
Create a project with a demo survey and its Word questionnaire, run SurveyBots while the document is analysed, then match the questionnaire with the test runs.